Terms of Service

Article 1 (Purpose)

These terms and conditions govern the rights of the company and service users regarding the use of social casino game services and accompanying networks, websites, and other services (hereinafter referred to as “Services”) provided by UtopiaGames (hereinafter referred to as “Company”) through mobile devices.・The purpose of this agreement is to define the rights, obligations, responsibilities, and other necessary matters.
 

Article 2 (Definition of terms)

  1. The definitions of terms used in these Terms and Conditions are as follows.
    • “Game service” refers to all services provided by the company to members regardless of the terminal (including various wired and wireless devices such as PCs and portable terminals) on which they are implemented.
    • “Member” means a person who accesses the company’s game service, enters into a service agreement in accordance with these terms and conditions, and is entitled to use the game service provided by the company.
    • “Temporary member” means a person who provides only partial information and uses only part of the services provided by the company.
    • “Mobile device” or “device” refers to a device that can be used by downloading or installing content, including mobile phones, smartphones, personal digital assistants (PDAs), tablets, and other devices that can be used by downloading or installing content or using it through a network. This means a device that can.
    • “Account information” refers to information provided by the member to the company, such as the member number, account (ID) and password, external account information, device information, nickname, friend list, etc., and game usage information (character information, items, level) etc.), usage fee payment information, etc.
    • “Content” means all paid or free content (games and network services, applications, game money, game items, etc.) created digitally by the Company in connection with the provision of services so that it can be used on mobile devices.
    • “Open Market” refers to an e-commerce environment built to allow installation and payment for game content on mobile devices.
    • “Application” means any program that is downloaded or installed and used on a mobile device to use the services provided by the company.
  2. Except as provided in Paragraph 1 of this Article, the definitions of terms used in these Terms and Conditions shall be governed by relevant laws and service-specific policies, and anything not stipulated herein shall follow general commercial practices.

Article 3 (Provision of company information, etc.)

The company displays the following items within the game service so that members can easily recognize them. However, the personal information processing policy and terms and conditions can be viewed by members through the connection screen.

  1. Company name and representative’s name.
  2. Address of the business office (including the address of the place where members’ complaints can be handled).
  3. Telephone number, e-mail address.
  4. Company Registration Number.
  5. Mail order business report number.
  6. Privacy policy.
  7. Terms of Service.

Article 4 (Effectiveness and change of terms and conditions)

  1. The company posts these terms and conditions within the game service or on its connection screen so that members can understand them. In this case, important contents of these Terms and Conditions, such as service interruption, subscription withdrawal, refund, contract cancellation/termination, company disclaimers, etc., are clearly indicated in bold letters, colors, symbols, etc., or are displayed by members through a separate connection screen, etc. Made easy to understand.
  2. If the company revises the terms and conditions, it will notify members by specifying the date of application, details of revision, reason for revision, etc. and posting them within the game service or on the connection screen at least 7 days prior to the date of application. However, if the changed content is unfavorable to the member or is a significant change, it will be announced in the same manner as in the main text at least 30 days prior to the effective date, and the member will be notified by the method of Article 27, Paragraph 1. In this case, the contents before and after revision are clearly compared and displayed so that members can easily understand them.
  3. When the company revises the terms and conditions, it confirms whether the member agrees to the application of the revised terms and conditions after announcing the revised terms and conditions. When making a notice or notice in Paragraph 2, the Company shall also notify or notify that if the member does not express his/her intention to agree or reject the revised terms and conditions, he/she may be deemed to have agreed, and if the member does not express his or her intention to reject the revised terms and conditions by the effective date of these terms and conditions. If you do not mark it, you will be considered to have agreed to the revised terms and conditions. If the member does not agree to the revised terms and conditions, the company or the member may terminate the service use agreement.
  4. The Company takes steps to enable members to ask and respond to questions regarding the Company and the contents of these Terms and Conditions.
  5. The company complies with the 「Act on Consumer Protection in Electronic Commerce, etc.」, 「Act on Regulation of Terms and Conditions」, 「Act on Promotion of Game Industry」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, and 「Contents Industry Promotion Act」. These terms and conditions may be revised to the extent that they do not violate relevant laws and regulations.

Article 5 (Acceptance and Restrictions on Application for Use)

  1. The service agreement is concluded when a person who wishes to become a member (hereinafter referred to as “applicant for membership”) agrees to the contents of these terms and conditions, applies for service use, and the company approves the application.
  2. In principle, the company approves the application of the applicant for membership. However, the company may refuse approval for applications for use that fall under any of the following items.
    • If the contents of the application form are false or the application requirements are not met.
    • When using the service through unusual or indirect methods in a country where the company does not provide the service.
    • When applying for the purpose of engaging in an act prohibited by related laws such as the 「Game Industry Promotion Act」.
    • If the application is made for the purpose of disrupting social well-being, order, or public morals.
    • If you wish to use the game service for illegal purposes.
    • If you wish to use the game service for profit-making purposes.
    • n cases where consent is judged to be inappropriate for other reasons similar to those specified in each subparagraph.
  3. If any of the following applies, the company may withhold approval until the reason is resolved.
    • When the company’s facilities are limited, support for certain mobile devices is difficult, or there are technical difficulties.
    • In case of service failure, service usage fee, or payment method failure.
    • If it is determined that it is difficult to approve the application for use due to any other reason.

Article 6 (Rules other than terms and conditions)

Matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions are subject to the 「Act on Consumer Protection in Electronic Commerce, etc.」, 「Act on Regulation of Terms and Conditions」, 「Act on Promotion of Game Industry」, 「Promotion of Information and Communications Network Utilization and Comply with relevant laws and commercial practices such as the “Act on Information Protection, etc.” and the “Contents Industry Promotion Act.”

Article 7 (Operating Policy)

  1. Matters necessary to apply the Terms and Conditions and matters delegated by specifying a specific scope in the Terms and Conditions may be set in the game service operation policy (hereinafter referred to as the “Operation Policy”).
  2. The company posts the operating policy within the game service or on its connection screen so that members can understand it.
  3. When revising the operating policy, the procedures in Article 4, Paragraph 2 shall be followed. However, if the revision of the operating policy falls under any of the following items, it will be notified in advance by the method of paragraph 2.
    • When revising matters delegated with a specific scope in the terms and conditions.
    • When revising matters unrelated to members’ rights and obligations.
    • If the content of the operating policy is not fundamentally different from the content set forth in the Terms and Conditions and the operating policy is revised within the scope that the member can foresee.

Article 8 (Protection and Use of Personal Information)

  1. The company strives to protect members’ personal information in accordance with relevant laws and regulations, and the protection and use of personal information is in accordance with relevant laws and the company’s personal information processing policy. However, the company’s privacy policy does not apply to linked services other than those provided by the company.
  2. Depending on the nature of the service, information that introduces oneself, such as nickname, character photo, status information, etc. that is not related to the member’s personal information may be disclosed.
  3. The company does not provide members’ personal information to others without their consent, except in cases where there is a request from a relevant state agency in accordance with relevant laws and regulations.
  4. The company is not responsible for any damage caused by leakage of personal information due to the member’s fault.

Article 9 (Obligations of the company)

  1. The Company faithfully complies with the relevant laws and regulations and the exercise of rights and performance of obligations stipulated in these Terms and Conditions in good faith.
  2. The company must have a security system in place to protect personal information (including credit information) so that members can safely use the service, and it discloses and complies with the personal information processing policy. The company ensures that members’ personal information is not disclosed or provided to third parties, except as stipulated in these Terms and Conditions and the Privacy Policy.
  3. In order to provide continuous and stable services, the Company, in the event of equipment failure or data loss or damage while improving services, unless there are unavoidable reasons such as natural disasters, emergencies, or problems or defects that cannot be resolved with current technology, We will make every effort to repair or restore it without delay.

Article 10 (Member’s Obligations)

  1. Members must not engage in any of the following acts in relation to the use of services provided by the company.
    • An act of providing false information when required to provide member information.
    • Buying, selling, giving away, or acquiring and using cyber assets (ID, characters, items, game money, etc.) through services not provided by the company or through abnormal methods.
    • An act of impersonating a company employee or operator, posting or sending an email using someone else’s name, impersonating someone else, or falsely indicating a relationship with another person.
    • Purchasing paid content by stealing another person’s credit card, wired/wireless phone, bank account, etc., or fraudulently using another member’s ID and password.
    • Collecting, storing, posting or distributing other members’ personal information without permission.
    • Acts of engaging in or inducing speculative activities such as gambling, exchanging or posting obscene or vulgar information or linking to obscene sites, or sending words, sounds, writing, pictures, photos or videos that cause shame, disgust or fear to others. Unhealthy use of the service, such as transmitting or distributing.
    • Unauthorized use of the service for purposes other than its intended purpose, such as profit, sales, advertising, public relations, political activities, or election campaigns.
    • Acts of unauthorized reproduction, distribution, promotion or commercial use of information obtained using the company’s services, or acts of using the service by exploiting known or unknown bugs.
    • An act of profiting by deceiving others, or an act of causing harm to others in connection with the use of the company’s services.
    • Any act that infringes on the intellectual property rights or portrait rights of the company or others, or that defames or causes damage to others.
    • Intentionally transmitting, posting, or distributing information (computer programs) prohibited from being transmitted or posted by law, or viruses, computer codes, files, or programs designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment. or the act of using it.
    • Do not change the application, add or insert other programs into the application, hack or reverse engineer the server, leak or change source code or application data, build a separate server, or use the web without receiving special rights from the company. An act of impersonating the company by arbitrarily modifying or stealing part of the site.
    • Other acts that violate relevant laws or are against good morals and other social norms.
    • The act of converting in-game currency provided by the company into cash.
  2. Members are responsible for managing their accounts and mobile devices, and must not allow others to use them. The company is not responsible for any damage resulting from poor management of the mobile device or allowing others to use it.
  3. Members must set and manage the payment password function to prevent illegal payments in each open market. The company is not responsible for any damage caused by the member’s negligence.
  4. The company may determine the specific details of the following actions, and members must follow them.
    • Member’s account name, character name, guild name, and other names used within the game.
    • Chat content and method.
    • How to use bulletin boards and services.
    • External mobile platform affiliate service policy such as Kakao, Facebook, and Google Plus.

Article 11 (Provision of Services)

  1. The company allows members who have completed the service agreement in accordance with the provisions of Article 5 to use the service immediately. However, for some services, the service may start from a designated date depending on the company’s needs.
  2. When providing game services to members, the Company may provide other additional services, including the services stipulated in these Terms and Conditions.
  3. The company can classify membership levels and differentiate usage by subdividing usage time, number of usage times, and scope of services provided.

Article 12 (Use of Service)

  1. Game services are provided for a set period of time in accordance with the company’s business policy. The company informs game service provision times in an appropriate manner on the initial screen of the game application or in game service announcements.
  2. Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the Service in any of the following cases. In this case, the company announces the reason and period of suspension in advance on the initial screen of the game application or in game service notices. However, if there are unavoidable circumstances that cannot be announced in advance, announcement may be made after the fact.
    • When necessary for system operation, such as regular system inspection, server expansion or replacement, and network instability.
    • When it is impossible to provide normal service due to power outage, service facility failure, service overload, or facility maintenance or inspection by a telecommunications carrier.
    • When circumstances beyond the company’s control occur, such as war, incident, natural disaster, or similar national emergency.
  3. The company provides services using dedicated applications or networks for mobile devices. Members can download and install the application or use the service for free or for a fee by using the network.
  4. In the case of paid content, you must pay the fee specified for the service in question. When downloading an application or using a service over the network, separate fees may be charged as determined by the mobile carrier you subscribe to.
  5. In the case of downloaded and installed applications or services used through the network, they are provided to suit the characteristics of the mobile device or mobile carrier. If you change your mobile device, change your number, or roam overseas, you may not be able to use all or part of the content, and in this case, the company is not responsible.
  6. Background tasks may occur for downloaded and installed applications or services used over the network. In this case, additional charges may be incurred depending on the characteristics of the mobile device or mobile carrier, and the company is not responsible in this regard.

Article 13 (Change and suspension of service)

  1. In order to provide smooth game services, the company may change the service according to operational or technical needs, and will announce such changes within the game service before the change. However, if there is an unavoidable need to change, such as fixing bugs or errors or emergency updates, or if it does not constitute a major change, notification may be made after the fact.
  2. The company may discontinue all services if it is difficult to continue the game service due to serious business reasons, such as abolition of business due to business transfer, division, or merger, expiration of game provision contract, or significant deterioration in profits of the game service. In this case, the date of suspension, reason for suspension, compensation conditions, etc. will be announced through the initial screen of the game application or its connection screen at least 30 days prior to the date of suspension, and notified to members by the method of Article 27, Paragraph 1.
  3. In the case of Paragraph 2, the Company will refund paid items that have not been used or whose usage period remains in accordance with Paragraph 3 of Article 24.

Article 14 (Collection of information, etc.)

  1. The company may save and store chat content between members, and only the company retains this information. The Company may view this information only to mediate disputes between members, handle complaints, or maintain order in the game, and third parties may view this information only when authorized by law.
  2. If the company or a third party views chat information pursuant to Paragraph 1, the company will notify the member in advance of the reason and scope of the view. However, if this information needs to be viewed in connection with the investigation, processing, and confirmation of prohibited acts under Article 10, Paragraph 1, or relief for damage caused by such acts, notification may be made after the fact.
  3. The company may collect and utilize member’s mobile device information (settings, specifications, operating system, version, etc.) excluding member’s personal information in order to operate the service smoothly and stably and improve service quality.
  4. The company may request additional information from members for the purpose of improving services and introducing services to members. The member can accept or reject this request, and if the company makes this request, the member will be notified that the member can reject the request.

Article 15 (Provision of Advertisement)

  1. The company may place advertisements within the game service in connection with the operation of the service. Additionally, advertising information may be sent through methods such as e-mail, text message service (LMS/SMS), and push notification (Push Notification) only to members who have agreed to receive it. In this case, the member may refuse to receive it at any time, and the company will not send advertising information if the member declines to receive it.
  2. You may be connected to advertisements or services provided by others through banners or links in the services provided by the company.
  3. If you are connected to an advertisement or service provided by another person pursuant to Paragraph 2, the service provided in that area is not within the company’s service area, so the company does not guarantee reliability, stability, etc., and the company is also responsible for any damages suffered by the member as a result. We are not responsible. However, this does not apply if the company facilitates the occurrence of damage intentionally or through gross negligence or fails to take measures to prevent damage.

Article 16 (Attribution of copyright, etc.)

  1. Copyright and other intellectual property rights for content within game services produced by the company belong to the company.
  2. Members may not copy or transmit information (editing, publicizing, performing, distributing, broadcasting, etc.) without the prior consent of the company or the provider among the information obtained by using the game service provided by the company. , including the creation of derivative works, etc. You must not use it for commercial purposes or allow others to use it (the same applies hereinafter).
  3. Members may view communications, images, sounds, and all materials and information, including dialogue text, displayed within the game or uploaded or transmitted through the game application or game service by the member or other users in connection with the game service (hereinafter referred to as “User Content”) is permitted by the company to use it in the following manner and under the following conditions.
    • Using, editing, or otherwise modifying the user content (can be used in any form, including publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc.; there are no restrictions on the period of use or region)
    • Do not sell, rent, or transfer user content for transaction purposes without the prior consent of the user who created the user content.
  4. The company will not use a member’s user content that is not displayed within the game and is not integrated with the game service (e.g., postings on a general bulletin board, etc.) without the member’s explicit consent, and the member may delete such user content at any time.
  5. If the company determines that a post in the service posted or registered by a member constitutes a prohibited act under Article 10, Paragraph 1, the company may delete or move it or refuse registration without prior notice.
  6. Members whose legal interests have been infringed by information posted on bulletin boards operated by the company may request the company to delete the information or post a rebuttal. In this case, the company will promptly take necessary action and notify the applicant.
  7. This article is valid while the company operates the game service, and continues to apply even after membership withdrawal.

Article 17 (Purchase, period of use and use of paid content)

  1. Paid content purchased by members within the game service can only be used on mobile devices on which the application has been downloaded or installed.
  2. The period of use of paid content purchased by a member follows the period specified at the time of purchase. However, if service is suspended pursuant to Article 13, Paragraph 2, the period of use of paid content for which there is no fixed period shall be until the service suspension date announced at the time of service suspension notice.

Article 18 (Restrictions on service use for members)

  1. Members must not commit any act that violates the member’s obligations under Article 10, and in the event of such act, the company will restrict the member’s use of the service according to the following categories, delete related information (text, photos, videos, etc.), and Use restrictions, including other measures, may be taken. The specific reasons and procedures for restricting use are determined in the operating policy of each game in accordance with Article 19, Paragraph 1.
    • Restrict some permissions: Restrict certain permissions, such as chatting, for a certain period of time.
    • Restrictions on character use: Restricting the use of member characters for a certain period of time or permanently.
    • Account use restrictions: Restrict use of member accounts for a certain period of time or permanently.
    • Restrictions on member use: Restrict members’ use of game services for a certain period of time or permanently.
  2. If the restrictions on use in Paragraph 1 are justified, the company will not compensate for any damages incurred by the member due to the restrictions on use.
  3. The company may suspend service use of the account until the investigation into the following reasons is completed.
    • When a legitimate report is received that an account has been hacked or stolen.
    • If you are suspected of being an illegal program user or illegal offender in the workplace.
    • In addition, if provisional measures for service use are necessary for reasons corresponding to each subparagraph.
    • After the investigation in Paragraph 3 is completed, in the case of paid game services, the member’s usage time will be extended by the amount of time suspended or compensation will be provided with equivalent paid services or cash. However, this does not apply if the member falls under any of the reasons listed in paragraph 3.

Article 19 (Reasons and procedures for use restriction measures)

  1. The Company determines the specific reasons and procedures for use restriction measures pursuant to Article 18 Paragraph 1 in its operating policy, taking into account the content, extent, frequency, and results of the prohibited acts pursuant to Article 10 Paragraph 1.
  2. If the company takes measures to restrict use as stipulated in Article 18, Paragraph 1, it will notify members of the following matters in advance. However, if urgent action is needed, notification may be made later.
    • Reasons for use restrictions.
    • Type and duration of use restrictions.
    • How to appeal against use restrictions.

Article 20 (Procedures for filing objections to use restrictions)

  1. If a member wishes to object to the company’s use restriction measures, he or she must submit an objection request form to the company in writing, e-mail, or a similar method, stating the reason for dissatisfaction, within 14 days from the date of receiving notice of this measure.
  2. The company will respond to the reasons for objection in writing, e-mail, or an equivalent method within 15 days from the date of receipt of the objection in Paragraph 1. However, if the company is unable to respond within this period, it will notify the reason and processing schedule.
  3. If the reason for dissatisfaction is reasonable, the company will take action accordingly.

Article 21 (Payment)

  1. In principle, charging and payment of purchase price for content follows the policies or methods set by mobile carriers, open market operators, etc. In addition, limits for each payment method may be granted or adjusted according to policies determined by the company or open market operator or government policies.
  2. By purchasing any products or services, you represent and warrant that you have the authority and right to use the payment method selected by you and that the payment method has sufficient credit available to complete the purchase. Should you notice that someone has gained unauthorized access to your Account, or used your Account without your permission, you must notify us within 30 days of the charge date by emailing us to [support@utopiagames.io] as agreed that we reserve the right to close any account with unauthorized charges.
  3. If you pay for content in a foreign currency, the actual billed amount may differ from the price displayed at the service store due to exchange rates, fees, etc.

Article 22 (Withdrawal of subscription, etc.)

  1. Members who have entered into a contract for the purchase of paid content with the company may cancel their subscription within 7 days from the later of the date of the purchase contract or the date of availability of the content without the burden of additional fees or penalties.
  2. In any of the following cases, members may not cancel their subscription pursuant to Paragraph 1 against the will of the Company. However, in the case of a purchase contract consisting of divisible content, this does not apply to the remaining portion of the divisible content that does not fall under any of the following items.
    • Paid content available or applied immediately upon purchase.
    • When additional benefits are provided, content that uses those additional benefits.
    • When there is an act of opening content that can be viewed as use or whose utility is determined upon opening.
  3. In the case of content for which cancellation of subscription is not possible pursuant to the provisions of each subparagraph of Paragraph 2, the Company shall clearly indicate this fact in a place where members can easily see, and provide a product for trial use of the content in question (temporary use permitted, provision for trial purposes) etc.) or if it is difficult to provide this, we will take measures to ensure that the exercise of the member’s right to withdraw subscription is not hindered by providing information about the content. If the company does not take these measures, the member may cancel the subscription despite the reasons for withdrawal of subscription in each subparagraph of Paragraph 2.
  4. Notwithstanding Paragraphs 1 and 2, if the content of the paid content purchased is different from the content of the display or advertisement or is fulfilled differently from the content of the purchase contract, the member may, within 3 months from the date the content became available, You may cancel your subscription within 30 days from the date you became aware of the fact or could have known about it.
  5. If a member withdraws his or her subscription, the company verifies the purchase history through the platform operator or open market operator. Additionally, the company may contact the member through the information provided by the member to confirm the legitimate reason for the member’s withdrawal and may request additional proof.
  6. If cancellation is made in accordance with the provisions of paragraphs 1 to 4, the company will retrieve the member’s paid content without delay and refund the payment within 3 business days. In this case, if the company delays refund, it will pay delay interest calculated by multiplying the delay period by the interest rate stipulated in Article 21-3 of the Act on Consumer Protection in Electronic Commerce, etc. and the Enforcement Decree of the same Act.
  7. When a minor enters into a content purchase contract on a mobile device, the company notifies the minor that the contract may be canceled by the minor or the legal representative without the consent of the legal representative, and that the minor enters into a purchase contract without the consent of the legal representative. At any time, the minor himself or his legal representative may cancel the contract with the company. However, if a minor purchases content with property that the legal representative has determined and permitted to dispose of, or if the minor has been deceived into believing that he or she is an adult or has the consent of the legal representative, cancellation is not possible.
  8. Whether a party to a content purchase contract is a minor is determined based on the mobile device on which payment was made, information on the person executing the payment, and the holder of the payment method. Additionally, the company may request the submission of documents proving that you are a minor and a legal representative to confirm whether the cancellation is justified.

Article 23 (Refund of overpayment)

  1. All purchases of products and services, e.g. virtual items, memberships, additional services, are non-refundable, except those overpayments under this Article and those refund required by laws.
  2. If an overpayment occurs, the company will refund the overpayment to the member. However, if the overpayment is caused by the member’s negligence without the company’s intention or negligence, the member shall bear the actual cost of refund within a reasonable range.
  3. Payment through the application follows the payment method provided by the open market operator, and if an overpayment occurs during the payment process, you must request a refund from the company or the open market operator.
  4. Communication fees (call fees, data call fees, etc.) incurred by downloading applications or using network services may be excluded from refund.
  5. Refunds are processed in accordance with the refund policy of each open market operator or company depending on the operating system type of the mobile device using the service.
  6. In order to process a refund of overpayment, the company may contact the member through the information provided by the member and request the provision of necessary information. The company will refund within 3 business days from the date of receiving the information required for refund from the member.

Article 24 (Contract Termination, etc.)

  1. If a member does not wish to use the service at any time, he or she may terminate the service agreement by withdrawing membership. Due to membership withdrawal, all game usage information held by the member within the game service will be deleted and cannot be recovered.
  2. If there are serious reasons why this agreement cannot be maintained, such as a member engaging in an act prohibited by these Terms and Conditions, the operation policy, or the service policy, the Company shall notify the member in advance of a reasonable period of time and suspend the use of the service for a fixed period or terminate the service agreement. You can.
  3. Refunds and compensation for damages under paragraphs 1 and 2 are processed in accordance with the “Content User Protection Guidelines.”
  4. In order to protect the personal information of members who have not used the company’s services for one year consecutively from the most recent service use date (hereinafter referred to as “dormant accounts”), the company terminates the service agreement and takes measures such as destroying the member’s personal information. You can take it. In this case, the member will be notified of the fact that measures such as contract termination and personal information destruction will be taken at least 30 days prior to the date of action and of the personal information to be destroyed.

Article 25 (Compensation for Damages)

  1.  If the company or member causes damage to the other party by violating these terms and conditions, the company or member is responsible for compensating the damage. However, this does not apply if there is no intention or negligence.
  2. In the case where the company enters into a partnership agreement with an individual service provider and provides individual services to members if damage occurs to the member due to the individual service provider’s intention or negligence after the member agrees to these individual service terms and conditions, the damage occurs. The individual service provider is responsible for this.

Article 26 (Company’s exemption from liability)

  1. The Company is not responsible for providing services if it is unable to provide services due to natural disasters or other force majeure.
  2. The company is not responsible for any damage caused by repair, replacement, regular inspection, construction, or other similar reasons of service equipment. However, this does not apply if it is due to the company’s intention or negligence.
  3. The company is not responsible for any disruption in service use caused by the member’s intention or negligence. However, this does not apply if the member has an unavoidable or justifiable reason.
  4. The Company is not responsible for the reliability or accuracy of information or materials posted by members in connection with the service unless there is intent or gross negligence.
  5. The company has no obligation to intervene in transactions or disputes that arise between members and other members or others through the service and is not responsible for any damages resulting therefrom.
  6. The company is not responsible for any damage incurred by members in connection with the use of services provided free of charge. However, this does not apply if it is due to the company’s intention or gross negligence.
  7. The company is not responsible for members failing to obtain or lose expected benefits by using the service.
  8. The company is not responsible for any loss of members’ game experience points, grades, items, game money, etc. However, this does not apply if it is due to the company’s intention or negligence.
  9. The company is not responsible for third-party payments that occur due to a member’s failure to manage mobile device passwords, passwords provided by open market operators, etc. However, this does not apply if it is due to the company’s intention or negligence.
  10. The company is not responsible if a member is unable to use all or part of the content due to a change in mobile device, change in mobile device number, change in operating system (OS) version, overseas roaming, change in mobile carrier, etc. However, this does not apply if it is due to the company’s intention or negligence.
  11. The company is not responsible if a member deletes content or account information provided by the company. However, this does not apply if it is due to the company’s intention or negligence.
  12. The company is not responsible for any damage caused by temporary members using the service. However, this does not apply if it is due to the company’s intention or negligence.
  13. The company is not responsible for any consequences that may arise from the conversion of in-game currency provided by the company into cash.

Article 27 (Notification to members)

  1. If the company notifies a member, it may do so via the member’s e-mail address, electronic memo, direct message within the game service, or text message (LMS/SMS).
  2. When notifying all members, the Company may replace the notice in Paragraph 1 by posting it within the game service for more than 7 days or presenting a pop-up screen.

Article 28 (Jurisdiction and Governing Law)

  1. These Terms and Conditions shall be governed and construed in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and a member, the competent court shall be the court in accordance with the procedures prescribed by law.

Article 29 (Member Grievance Handling and Dispute Resolution)

  1. Considering the convenience of members, the company provides information on how to present members’ opinions or complaints within the game service or on the connection screen. The company operates dedicated personnel to handle such member opinions and complaints.
  2. If the company objectively recognizes that an opinion or complaint raised by a member is justified, it will promptly handle it within a reasonable period of time. However, if processing takes a long time, members will be notified of the reason for the long time and the processing schedule within the game service or in accordance with Article 27, Paragraph 1.
  3. If a dispute arises between the company and a member and is resolved by a third-party dispute resolution agency, the company may faithfully certify the measures taken against the member, such as restrictions on use, and follow the mediation agency’s mediation.

Article 30 (Special provisions for game services for testing purposes)

  1. The Company may provide game services for testing purposes (hereinafter referred to as “CBT”) to members for a certain period of time before officially commercializing a new game service.
  2. CBT may change, add, or delete game data for the stability of the game service, etc., and no compensation, such as recovery, extension of usage time, or compensation for damages, will be provided in relation to this. Additionally, items, game money, characters, etc. acquired by members during the CBT period will be initialized after the period ends.
  3. If an unexpected problem occurs during CBT, the company may suspend CBT without prior notice.
  4. The CBT period will be announced through the website or application of the company or service.
  5. If there is a conflict in interpretation between the overall contents of these Terms and Conditions and the contents of this Clause, the contents of this Clause shall take precedence.